Solera Integrates Uber 'Wait & Save' into Shuttle OnDemand to Cut Dealer Costs

Solera Global Corp., a provider of data-driven vehicle lifecycle and dealership solutions, announced integration of Uber’s 'Wait & Save' ride option into its Shuttle OnDemand service, enabling dealers to access dynamically priced rides within the existing workflow. The feature is available now and requires no additional configuration for dealers.

Within Shuttle OnDemand, Wait & Save appears alongside standard UberX when a dealer books transportation for a service customer; Uber’s pricing algorithm leverages an extended pickup window to match riders with lower-cost drivers while maintaining vehicle and driver standards. Solera highlighted platform metrics including more than 110,000 rides per month, over 1.39 million rides annually, and a reported ~96% customer satisfaction rate.

For dealer fixed-ops budgets, where shuttle fleets, loaner vehicle depreciation, insurance and dedicated drivers represent growing line items, the integration promises per-trip savings that can scale materially for high-volume shops. By reducing the per-ride cost through real-time demand-based pricing, dealerships that book large volumes may convert modest per-trip savings into meaningful annual reductions in operating expense.

The company also positions the feature as a tool to protect Customer Satisfaction Index (CSI) scores: Solera’s research cited in the announcement finds perceived wait time to be a primary driver of negative CSI outcomes, and enabling customers to be off-site during service can improve survey responses, retention and OEM incentive outcomes.

Market observers note that while technology integrations can lower operating costs and support higher service revenue per repair order, actual impact will depend on regional driver supply, dealer ride volumes and the balance between savings and any customer experience trade-offs. The Solera–Uber tie-up exemplifies how SaaS platforms are extending into mobility partnerships to offer dealers flexible, asset-light transport options.